Terms & Conditions

About These Terms

These Terms & Conditions apply when you contact Xpress House Clearance, request a quotation, arrange a booking or use one of our services.

By confirming a booking or asking us to carry out agreed work, you agree to these Terms & Conditions.

Our Services

Xpress House Clearance provides services including house clearance, garage cleaning and clearance, rubbish removal, Man With a Van, furniture removal, furniture transfer, home cleaning, deep cleaning and office cleaning.

The exact scope of work will depend on the service agreed with you.

Quotations

Quotations are based on the information provided to us at the time of the enquiry or assessment.

You should provide accurate details about the property, access, quantity of items, type of work and any relevant circumstances.

If the actual job differs significantly from the information originally provided, the quotation may need to be reviewed before work continues.

Bookings

A booking is only treated as confirmed once the agreed service, date and relevant job details have been accepted by both parties.

Availability may vary depending on workload, location and the nature of the job.

Customer Responsibilities

You are responsible for providing accurate information and ensuring that suitable access to the property or collection location is available at the agreed time.

You should tell us in advance about any restricted access, stairs, parking difficulties, locked areas or other conditions that may affect the work.

You should also identify any items that must not be removed.

Items and Property

You must have the authority to request the removal, transfer or handling of any items included in the agreed job.

We may decline to handle items or materials that we consider unsuitable, unsafe or outside the agreed scope of service.

If you are unsure whether a particular item can be included, please tell us before the booking is confirmed.

Access and Parking

You are responsible for informing us about parking restrictions and access conditions that may affect the service.

Where delays or additional work arise because access information was not disclosed in advance, the job may need to be reassessed.

Changes to the Agreed Work

If you ask for additional items to be removed, additional rooms to be cleared or other work beyond the original agreement, this may change the price, timing or scope of the job.

Any significant changes should be discussed before the additional work is carried out.

Cancellations and Rescheduling

If you need to cancel or rearrange a booking, please contact us as soon as possible.

Any cancellation or rescheduling arrangements agreed for a particular booking will depend on the circumstances of that job.

Pricing and Payment

The price for the service will be the amount agreed for the scope of work discussed with you.

Any additional work requested after the original quotation may result in an additional charge.

Payment arrangements will be confirmed as part of the booking or service agreement.

Delays and Service Changes

We aim to carry out agreed services at the arranged time, but circumstances outside reasonable control may sometimes cause delays or require changes.

Where practical, we will communicate with you if an agreed arrangement needs to change.

Damage and Concerns

If you believe there has been a problem with the service or damage has occurred during the agreed work, please contact us as soon as reasonably possible with details of the issue.

This allows the matter to be reviewed while the circumstances are still clear.

Website Information

We aim to keep the information on this website accurate and up to date, but service details, availability and website content may change.

Website content is provided for general information and does not replace the specific details agreed for an individual booking.

Personal Information

Personal information provided through our website, quote form or other communications is handled in accordance with our Privacy Policy.

Please review the Privacy Policy for more information about how personal data is collected and used.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, website or business practices.

The latest version will be published on this page.