Privacy Policy
This Privacy Policy explains how Xpress House Clearance collects, uses and protects personal information when you contact us, request a quote or use our website.
Who We Are
This website is operated by Xpress House Clearance. We provide house clearance, removal, transport and related services across Sheffield and surrounding areas.
Business: Xpress House Clearance
Email: info@xpresshouseclearance.co.uk
Phone: 07404 743207
Service Area: Sheffield & Surrounding Areas
Information We Collect
We may collect personal information that you provide directly to us when you complete our quote form, contact us by email or telephone, or otherwise communicate with us.
This may include:
- Your full name
- Telephone number
- Email address
- House or flat number
- Street address
- Town or city
- Property postcode
- The service you require
- Property type
- Number of bedrooms
- Approximate clearance size
- Property access information
- Your preferred clearance date
- Details of items that need clearing or removing
- Any additional information you choose to provide
Our website may also collect limited technical information automatically, such as browser type, device information, IP address and website usage information, depending on the technologies and cookies used on the website.
How We Use Your Information
We may use the information you provide for purposes including:
- Responding to your enquiry
- Preparing or discussing a quote
- Understanding the clearance or service you require
- Contacting you about your requested service
- Arranging access, dates and service details
- Providing services you have requested
- Managing customer communications and records
- Dealing with questions, complaints or disputes
- Maintaining and improving our website and services
- Meeting applicable legal or regulatory obligations
We do not intend to use information submitted through our quote form for unrelated marketing without an appropriate basis to do so.
Lawful Basis for Using Your Information
Depending on the circumstances, we may process your personal information on one or more lawful bases, including:
Contract
Where processing is necessary to take steps at your request before entering into an agreement, or to provide a service you have requested.
Legitimate Interests
Where necessary for reasonable business purposes such as responding to enquiries, managing customer relationships and operating our services, provided your rights and interests are properly considered.
Legal Obligation
Where we are required to process or retain information to comply with applicable law or legal requirements.
Consent
Where consent is the appropriate legal basis and you have actively agreed to a particular use of your information.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, providing requested services, maintaining appropriate business records and meeting applicable legal or accounting requirements.
Retention periods may vary depending on the type of information and the reason it is being held.
Data Security
We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Your Data Protection Rights
Under UK data protection law, you may have rights relating to your personal information. Depending on the circumstances, these can include the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Request restriction of processing
- Object to certain processing
- Request data portability where applicable
- Withdraw consent where processing relies on consent
Your Right to Object
Where we rely on legitimate interests as our lawful basis, you may have the right to object to the processing of your personal information in certain circumstances.
To exercise a data protection right, contact us at info@xpresshouseclearance.co.uk .
You also have the right to raise a concern with the UK Information Commissioner's Office (ICO) if you are unhappy with how your personal information has been handled.
Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of external websites.
You should review the privacy information provided by any third-party website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website practices or legal requirements.
The latest version will be published on this page and the “Last updated” date may be changed accordingly.
Contact Us About Your Privacy
If you have a question about this Privacy Policy or the personal information we hold about you, please contact: